FAQ

FAQ

Where is Mantar SPA Hotel located?

The hotel is at close proximity to the Mineral baths of Marikostinovo village. 13 km from the town of Petrich, 8 km from the border with Republic of Greece, 30 km from the Macedonian border and 1 km from Struma river. GPS coordinates: 41.431357, 23.333847

How can I make a reservation?

There are two ways to make a reservation: First – you can contact the reception at 0742/01004 or 0883/223310 and speak with a member of our team who will make the reservation. The second way is to fill out the online booking form in our web site and specify your requirements. We will contact you back to confirm your reservation ASAP.

What are the additional services that the hotel offers?

SPA center

Loby bar and Restaurant

Summer garden

24/7 guarded parking lot with CCTV

Room service

Conference room

Children playground

Safe-deposit box in every room

Safe-deposit box at Reception

Organized daily trips to famous attractions in the area

 

What are the SPA Center facilities?

The Spa center includes: Sauna, Steam bath, Indoor swimming pool with mineral water and hydro-massage jets, Shock showers, Relax room, Hydro massage room with whirlpool bath, Fitness, a great variety of massages and healing procedures with mud.

 

What is the time for check-in and check-out

The check-in is at 14:00 PM.

The check out is at 12:00 PM.

 

Are the meals included in the room price? 

Breakfast is included in the room price. Mantar Restaurant offers meals depending on your reservation type.

 

What is the policy for Additional beds, Children and Adults?

 

Free of charge: One child under 6 yrs stays for free on an existing bed.

Free of charge: An infant stays for free on a baby cot.

Free of charge: Accommodation for children under 6 yrs.

One child from 6 to 12 yrs is charged 35% of the room rate on additional bed.

Adults (over 12 yrs) are charged 70% of the room rate on additional bed.

Maximum one adult or two children can stay on additional bed.

Additional bed can be set only in Double Lux room, Apartment or Lux Apartment.

A baby cot is set only by request and upon availability.

 

Is there children playground in the hotel?

The hotel has indoor and outdoor children playground which can be used for free by the hotel guests.

 

Is there TV in the rooms?

There is an HD Flat screen TV with Cable service in every room/apartment.

 

 

Is there an Air Conditioner in the room?

Yes. The hotel has Central Air Condition system which provides constant cooling/heating in every room or apartment.

 

Is there a parking lot?

We provide a free 24/7 guarded parking lot with CCTV for our guests.

 

Is there internet in the hotel?

There is free Wi – Fi connection in the whole hotel area.

 

Does the restaurant offer Bio and Vegetarian meals?

You can choose between Traditional, Themed and Bio menus – healthy combinations of fresh seasonal products.

 

How can I cancel a reservation?

In case you need to cancel your reservation it should be done in written form (By e-mail). If you cancel your reservation within 7 days before check-in date, you will be fully refunded (if you use bank transfer). Last minute cancellation is considered one made 24 hours before check-in date.

Cancellation of reservation for Official holidays must be made at least 14 days before check-in date.
What housekeeping services does the hotel offer?

Linen and towel change;

Partial cleaning every day;

Daily toiletries refill;

Daily mini-bar refill.

 

What currencies do you accept?

We accept Bulgarian Lev (BGN) and Euro (EUR) at Reception.

 

Do you accept credit cards?

Yes, we accept the following Cashless Payment Cards: Maestro/Borika, Master Card, Visa, Visa Electron, V-Pay, Diners Club, Discover.

 

 

How many seats does the Restaurant offer?

“Mantar” Restaurant offers 70 seats.

 

What kind of conference services does the hotel offer

Mantar SPA Hotel offers a Conference Hall with 100 seats, featuring a modern multimedia and technical equipment. The Conference Hall is suitable for conferences, seminars, presentations, work meetings and other business and cultural events. Our team will provide you with professional catering and ideas for your business setup.