{"id":29411,"date":"2018-09-28T10:30:13","date_gmt":"2018-09-28T07:30:13","guid":{"rendered":"http:\/\/hotelmantar.com\/mh\/?page_id=29411"},"modified":"2025-05-13T13:03:30","modified_gmt":"2025-05-13T10:03:30","slug":"29411-2","status":"publish","type":"page","link":"http:\/\/hotelmantar.com\/mh\/en\/29411-2\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

[vc_row full_width=“stretch_row_content_no_spaces“ css=“.vc_custom_1747127060794{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}“ el_id=“be-sf-wrapper“][vc_column css=“.vc_custom_1747127114694{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}“][vc_raw_html css=““]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Terms and Conditions<\/span><\/h2>\n

[\/vc_column_text]

\"\"\/<\/div><\/div><\/div>[vc_column_text]General terms and conditions of Mantar SPA Hotel<\/b>\u00a0<\/span><\/p>\n

Check-in terms and conditions<\/b>:<\/b>\u00a0<\/span><\/p>\n

To make a\u00a0reservation, some of your personal data will be needed \u2013 name, address, telephone number. The provided personal data is protected according to the Law on protection of the personal data\u00a0and the regulations\u00a0governing the\u00a0protection\u00a0of information\u00a0and will be used only\u00a0to\u00a0comply\u00a0the requirements\u00a0of the\u00a0Tourism\u00a0Act. The information will be used only in relation with your reservation and will not be provided for other purposes.\u00a0\u00a0<\/span><\/p>\n

Check-in\u00a0is after 14:00 PM.\u00a0Check-out\u00a0is until\u00a012:00 PM<\/p>\n

Early check-ins\u00a0or\u00a0late check-outs\u00a0are\u00a0carried out\u00a0according to\u00a0the\u00a0hotel occupancy and\u00a0additional charges are\u00a0applied.\u00a0For more information, please contact Reception.\u00a0\u00a0<\/span><\/p>\n

To check-in,\u00a0guests need to\u00a0provide\u00a0personal identification document, that can verify\u00a0the identity of the person\u00a0who made the reservation, or to verify the Tourist voucher\u00a0( if\u00a0applicable).
\n\u00a0<\/span><\/p>\n

Cancellation of reservation t<\/b>erms and conditions<\/b>:<\/b>\u00a0<\/span><\/p>\n

In case you need to cancel your reservation,\u00a0it\u00a0should be made in written form. If you cancel\u00a0a\u00a0reservation\u00a0within\u00a07 days before\u00a0the\u00a0arrival\u00a0date you\u00a0will be refunded\u00a0( in\u00a0case a bank transfer is made).\u00a0\u00a0<\/span><\/p>\n

Last-minute cancellation\u00a0is\u00a0considered\u00a0one that is made up to\u00a024 hours before\u00a0the\u00a0check-in time and date.\u00a0<\/span><\/p>\n

Cancellation of\u00a0reservation for Official Holidays should be made at least 14 days before check-in date.
\nMantar\u00a0SPA Hotel\u00a0reserves the right to\u00a0cancel a confirmed\u00a0and\u00a0paid reservation\u00a0in\u00a0case\u00a0of force majeure\u00a0or other\u00a0beyond\u00a0reasons.\u00a0In these cases,\u00a0the hotelier:\u00a0\u00a0<\/span><\/p>\n

-Offers\u00a0an\u00a0accommodation in\u00a0another\u00a0nearby\u00a0hotel\u00a0offering\u00a0the same or similar conditions and prices.\u00a0<\/span><\/p>\n

-Offers\u00a0accommodation for different period with the same terms, conditions and prices.\u00a0<\/span><\/p>\n

-Fully refunds\u00a0the\u00a0guest within\u00a030 days\u00a0from the date\u00a0of\u00a0receiving\u00a0a request in written form,\u00a0and\u00a0does\u00a0not\u00a0owe a penalty fee\u00a0to\u00a0the\u00a0guest.<\/p>\n

Reservation\u00a0<\/b>Change<\/b>s<\/b>:<\/b>\u00a0<\/span><\/p>\n

If you want to change some of the details of your reservation after receiving\u00a0a\u00a0confirmation, we will make anything possible to\u00a0make the requested changes in case\u00a0this is possible.<\/p>\n

Terms and conditions of<\/b>\u00a0payment:<\/b>\u00a0<\/span><\/p>\n

Mantar SPA Hotel does not require\u00a0preliminary deposit,\u00a0except for group reservations.\u00a0\u00a0<\/span><\/p>\n

Mantar SPA Hotel is not responsible for the terms and conditions of third party tour operators.\u00a0<\/span><\/p>\n

The payment is carried out upon checking-out. Payment can be made\u00a0in cash, bank transfer or via Maestro\/Borika, Master Card, Visa Electron, V-Pay, Diners Club, Discover cards.\u00a0<\/span><\/p>\n

For bank transfers:\u00a0<\/span><\/p>\n

Bank: First Investment Bank\u00a0<\/span><\/p>\n

Branch:\u00a0Petrich\u00a0<\/span><\/p>\n

IBAN:\u00a0\u00a0BG08FINV91501015897666\u00a0<\/span><\/p>\n

BIC:\u00a0FINVBGSS\u00a0<\/span><\/p>\n

Charges\u00a0for additional services are not calculated\u00a0automatically in the bill and must\u00a0be paid separately during your stay.<\/p>\n

Rights and obligations of the parties:<\/b>\u00a0<\/span><\/p>\n

    \n
  1. Mantar SPA Hotel\u00a0has\u00a0the\u00a0obligation to fully provide\u00a0the\u00a0guests with the\u00a0services\u00a0they paid for.\u00a0<\/span><\/li>\n<\/ol>\n
      \n
    1. Mantar SPA Hotel is obligated\u00a0to\u00a0not\u00a0change the price\u00a0of the\u00a0services\u00a0the guest\u00a0paid for, except for\u00a0when this is economically\u00a0justified.\u00a0<\/span><\/li>\n<\/ol>\n
        \n
      1. Mantar SPA Hotel\u00a0is not responsible for damages caused by third parties.\u00a0<\/span><\/li>\n<\/ol>\n
          \n
        1. Every complaint\u00a0about the quality of the paid services has\u00a0to be brought\u00a0to the hotel management\u2019s attention so they can be taken care of, which needs to\u00a0be\u00a0done\u00a0in written form.\u00a0If the requirements are not met the guest has\u00a0to require issuing a protocol\u00a0from\u00a0an\u00a0authorized person.\u00a0The guest will receive\u00a0an\u00a0official statement from the\u00a0hotel\u00a0manager\u00a0within 3 days from\u00a0the issuing.\u00a0\u00a0\u00a0\u00a0<\/span><\/li>\n<\/ol>\n

          G<\/b>uests\u00a0<\/b>\u00a0r<\/b>esponsibilities<\/b>:<\/b>\u00a0<\/span><\/p>\n

          When a guest makes a reservation they\u00a0become a\u00a0party to a contract with Mantar SPA Hotel and accept the general terms and conditions of the hotel.\u00a0<\/span><\/p>\n

          The guests using the\u00a0hotel\u00a0services have to be of age 18 and above,\u00a0according to the\u00a0Bulgarian\u00a0legislation\u00a0<\/span><\/p>\n

            \n
          1. Amounts for\u00a0requested\u00a0but\u00a0unused or partially used\u00a0services\u00a0due to the guest\u2019s will,\u00a0shall not be refunded.\u00a0\u00a0<\/span><\/li>\n<\/ol>\n

            All\u00a0prices stated on the web site of\u00a0the hotel\u00a0and in the e-mail\u00a0correspondence\u00a0are\u00a0per\u00a0room\u00a0and\u00a0per day,\u00a0and\u00a0include\u00a0all\u00a0taxes,\u00a0except the local tourist tax which is\u00a00.80 BGN\u00a0per day\/person. In other cases the prices can be linked with different offers, promotions and conditions.\u00a0\u00a0<\/span><\/p>\n

              \n
            1. The prices for accommodation are\u00a0per\u00a0room.\u00a0The expenses for a\u00a0additional services are not calculated automatically in the room price and are paid separately in the hotel.\u00a0<\/span><\/li>\n<\/ol>\n
                \n
              1. Mantar\u00a0SPA\u00a0Hotel is\u00a0not responsible for stolen personal belongings\u00a0from the room, restaurant or\u00a0SPA area,\u00a0as well as\u00a0for damages caused by third party.\u00a0<\/span><\/li>\n<\/ol>\n
                  \n
                1. The guest\u00a0takes\u00a0responsibility to comply with generally accepted norms of proper behavior during their\u00a0stay in the hotel.\u00a0If property damage is caused by the guest, they are responsible for it and additional charges will be added to their bill.\u00a0<\/span><\/li>\n<\/ol>\n
                    \n
                  1. The guests must\u00a0not leave unattended\u00a0children\u00a0in the hotel area. The hotel is not responsible for minors (under age of 18) left\u00a0unattended.\u00a0\u00a0<\/span><\/li>\n<\/ol>\n
                      \n
                    1. Mantar\u00a0SPA Hotel reserves the right to change the information\u00a0it this page\u00a0and in\u00a0the General\u00a0terms and conditions\u00a0at any time.\u00a0Although\u00a0we\u00a0make every effort to provide correct and accurate information, that\u00a0could not be always guaranteed.\u00a0<\/span><\/li>\n<\/ol>\n
                        \n
                      1. For all conflicts and\u00a0legal issues unsettled in this General terms and conditions and encountered by using the web site\u00a0www.hotelmantar.com<\/a>, the\u00a0Law\u00a0and\u00a0judicial system\u00a0of the Republic of\u00a0Bulgaria\u00a0is applied.\u00a0\u00a0<\/span><\/li>\n<\/ol>\n

                        \u00a0<\/span><\/p>\n

                        Additional beds, Children and Adults policy<\/b>:\u00a0<\/b>\u00a0<\/span><\/p>\n

                        Fr<\/b>ee of charge: One child under 6<\/b>\u00a0yrs stays for free on an existing bed.<\/b>\u00a0<\/span><\/p>\n

                        Free of charge: An infant stays for free on a baby cot.<\/b>\u00a0<\/span><\/p>\n

                        Free of charge: Accommodation for children under 6 yrs.<\/b>\u00a0<\/span><\/p>\n

                        One child from 6 to 12 yrs is charged 35% of the room rate on additional bed.<\/b>\u00a0<\/span><\/p>\n

                        Adults (over 12 yrs) are charged 70% of the room rate on additional bed.<\/b>\u00a0<\/span><\/p>\n

                        Maximum one adult or two children can stay on additional bed.<\/b>\u00a0<\/span><\/p>\n

                        Additional bed can be set only in Double\u00a0<\/b>Lux<\/b>\u00a0room, Apartment or\u00a0<\/b>Lux<\/b>\u00a0Apartment.<\/b>\u00a0<\/span><\/p>\n

                        A baby cot<\/b>\u00a0is set only by request and upon availability.<\/b>\u00a0<\/b>\u00a0<\/span><\/p>\n

                        Smokers and non smokers:<\/b>\u00a0<\/span><\/p>\n

                        For the\u00a0health\u00a0and welfare\u00a0of all our guests, we\u00a0kindly\u00a0ask you to smoke only in\u00a0the\u00a0open areas\u00a0of\u00a0Mantar Restaurant and Lobby Bar. All other areas of the hotel are\u00a0non-smoking. All rooms are designated as\u00a0non-smoking areas. Smoking in\u00a0the\u00a0rooms, in connection with the aforementioned regulations,\u00a0can lead to the imposition of cleaning fee amounting to 50.00\u00a0BGN. If you choose to smoke on the balcony of\u00a0the\u00a0room, please make sure that the balcony door is closed.\u00a0<\/span><\/p>\n

                        Local taxes:<\/b>\u00a0<\/span><\/p>\n

                          \n
                        1. \u00a0BGN\u00a0\/day per person.\u00a0<\/span><\/li>\n<\/ol>\n

                          Internet:\u00a0\u00a0<\/b>\u00a0<\/span><\/p>\n

                          Free\u00a0Wi\u00a0\u2013\u00a0Fi\u00a0in the\u00a0hotel area.\u00a0<\/span><\/p>\n

                          Parking:<\/b>\u00a0<\/span><\/p>\n

                          Free parking for all\u00a0our guests during their stay.\u00a0<\/span><\/p>\n

                          Information about all other free services\u00a0can\u00a0be found in our web site.\u00a0<\/span><\/p>\n

                          \u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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