{"id":29403,"date":"2018-09-28T10:23:47","date_gmt":"2018-09-28T07:23:47","guid":{"rendered":"http:\/\/hotelmantar.com\/mh\/?page_id=29403"},"modified":"2025-05-13T12:58:24","modified_gmt":"2025-05-13T09:58:24","slug":"faq-2","status":"publish","type":"page","link":"http:\/\/hotelmantar.com\/mh\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row full_width=“stretch_row_content_no_spaces“ css=“.vc_custom_1747127060794{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}“ el_id=“be-sf-wrapper“][vc_column css=“.vc_custom_1747127114694{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}“][vc_raw_html css=““]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_text_separator title=“FAQ“][vc_column_text]FAQ<\/b><\/p>\n

Where is<\/b>\u00a0<\/b>Mantar<\/b>\u00a0SPA Hotel<\/b>\u00a0located<\/b>?<\/b><\/p>\n

The hotel is at close proximity to the Mineral baths of\u00a0Marikostinovo\u00a0village. 13 km from the town of\u00a0Petrich, 8 km from the border with Republic of Greece,\u00a030 km from the Macedonian border\u00a0and 1 km from Struma river. GPS coordinates:\u00a041.431357, 23.333847<\/p>\n

How can I make a<\/b>\u00a0reservation<\/b>?<\/b><\/p>\n

There are two ways to make a reservation:\u00a0First \u2013 you can contact the reception\u00a0at\u00a00742\/01004 or 0883\/223310\u00a0and speak with a member of our team who will make the reservation. The second way is to fill\u00a0out the\u00a0online\u00a0booking\u00a0form in our web site and specify\u00a0your requirements. We will contact\u00a0you\u00a0back\u00a0to confirm your reservation\u00a0ASAP.<\/p>\n

What are the additional services that the hotel offers?<\/b><\/p>\n

SPA center<\/p>\n

Loby\u00a0bar and Restaurant<\/p>\n

Summer garden<\/p>\n

24\/7 guarded parking\u00a0lot\u00a0with CCTV<\/p>\n

Room service<\/p>\n

Conference room<\/p>\n

Children playground<\/p>\n

Safe-deposit box in every room<\/p>\n

Safe-deposit box at Reception<\/p>\n

Organized daily trips to famous attractions\u00a0in the area<\/p>\n

 <\/p>\n

What\u00a0<\/b>are the SPA Center facilities<\/b>?<\/b><\/p>\n

The Spa\u00a0center includes: Sauna, Steam bath, Indoor swimming pool with mineral water and hydro-massage jets, Shock showers, Relax room, Hydro massage room with\u00a0whirlpool bath,\u00a0Fitness,\u00a0a great variety\u00a0of massages and healing procedures with mud.<\/p>\n

 <\/p>\n

What is the time for check-<\/b>in<\/b>\u00a0and check-out<\/b>?\u00a0<\/b><\/p>\n

The check-in is at 14:00 PM.<\/p>\n

The check out is at 12:00 PM.<\/p>\n

 <\/p>\n

Are the meals\u00a0<\/b>included in the room price?\u00a0<\/b><\/p>\n

Breakfast\u00a0is\u00a0included in the room price.\u00a0Mantar\u00a0Restaurant\u00a0offers meals depending on your\u00a0reservation\u00a0type.<\/p>\n

 <\/p>\n

What is\u00a0<\/b>the policy for\u00a0<\/b>Additional beds, Children and Adults?<\/b><\/p>\n

 <\/p>\n

Free of charge: One child under 6\u00a0yrs stays for free on an existing bed.<\/p>\n

Free of charge: An infant stays for free on a baby cot.<\/p>\n

Free of charge: Accommodation for children under 6 yrs.<\/p>\n

One child from 6 to 12 yrs is charged 35% of the room rate on additional bed.<\/p>\n

Adults (over 12 yrs) are charged 70% of the room rate on additional bed.<\/p>\n

Maximum one adult or two children can stay on additional bed.<\/p>\n

Additional bed can be set only in Double\u00a0Lux\u00a0room, Apartment or\u00a0Lux\u00a0Apartment.<\/p>\n

A baby cot is set only by request and upon availability.<\/p>\n

 <\/p>\n

Is there\u00a0<\/b>a\u00a0<\/b>children playground in the hotel?<\/b><\/p>\n

The hotel has indoor and outdoor children playground which can be used for free by the\u00a0hotel\u00a0guests.<\/p>\n

 <\/p>\n

Is there TV in the room<\/b>s<\/b>?<\/b><\/p>\n

There is an HD Flat screen TV with Cable service\u00a0in every room\/apartment.<\/p>\n

 <\/p>\n

 <\/p>\n

Is there an Air C<\/b>onditioner in the room?<\/b><\/p>\n

Yes. The hotel has Central Air Condition system which provides constant cooling\/heating in every room or\u00a0apartment.<\/p>\n

 <\/p>\n

Is there a parking<\/b>\u00a0lot<\/b>?<\/b><\/p>\n

We provide\u00a0a free\u00a024\/7 guarded parking\u00a0lot\u00a0with CCTV\u00a0for\u00a0our\u00a0guests.<\/p>\n

 <\/p>\n

Is there internet in the\u00a0<\/b>hotel?<\/b><\/p>\n

There is\u00a0free\u00a0Wi\u00a0\u2013\u00a0Fi\u00a0connection in the whole hotel area.<\/p>\n

 <\/p>\n

Does the restaurant offer Bio and V<\/b>egetarian meals?<\/b><\/p>\n

You can choose\u00a0between Traditional, Themed and Bio menus\u00a0\u2013 healthy combinations\u00a0of\u00a0fresh seasonal products.<\/p>\n

 <\/p>\n

How can I cancel a\u00a0<\/b>reservation?<\/b><\/p>\n

In case you need to cancel your reservation it should be done in written form\u00a0(By e-mail). If you cancel your reservation\u00a0within 7\u00a0days\u00a0before check-in date,\u00a0you\u00a0will be fully refunded\u00a0(if you use bank transfer).\u00a0Last minute\u00a0cancellation is considered\u00a0one made 24 hours before check-in date.<\/p>\n

Cancellation of reservation for Official holidays must\u00a0be made\u00a0at least\u00a014 days before check-in date.
\nWhat housekeeping services does\u00a0<\/b>the hotel offer?<\/b><\/p>\n

Linen and towel change;<\/p>\n

Partial\u00a0cleaning every day;<\/p>\n

Daily toiletries refill;<\/p>\n

Daily mini-bar refill.<\/p>\n

 <\/p>\n

What\u00a0<\/b>currencies do you accept<\/b>?<\/b><\/p>\n

We accept Bulgarian\u00a0Lev (BGN) and Euro\u00a0(EUR) at Reception.<\/p>\n

 <\/p>\n

Do you accept credit cards?<\/b><\/p>\n

Yes, we accept the following Cashless Payment Cards: Maestro\/Borika, Master Card,\u00a0Visa, Visa Electron, V-Pay, Diners Club,\u00a0Discover.<\/p>\n

 <\/p>\n

 <\/p>\n

How many seats\u00a0<\/b>does the R<\/b>estaurant offer?<\/b><\/p>\n

\u201cMantar\u201d Restaurant\u00a0offers 70 seats.<\/p>\n

 <\/p>\n

What kind of conference services does the hotel offer<\/b>?\u00a0<\/b><\/p>\n

Mantar\u00a0SPA Hotel offers a Conference Hall with 100 seats,\u00a0featuring a modern multimedia and technical equipment. The Conference Hall is suitable for conferences, seminars, presentations, work meetings and other business and cultural events. Our team will\u00a0provide\u00a0you\u00a0with\u00a0professional\u00a0catering and ideas for your\u00a0business\u00a0setup.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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